logo

MEC

MALAYSIAN EXAMINATION COUNCIL

English

Bahasa Melayu

Client's Charter

About


Our commitment is to prepare syllabuses and conduct examinations in an efficient and organized manner.In carrying out these tasks, we shall ensure the following :



Achievement of Client's Charter


Delivery by Post


SECOND QUARTER (APRIL - JUNE 2025)

Delivery of STPM and MUET Certificates/Statement of Results requested by post (Target : 2 Working Days)


  1 WORKING DAY  DAY 2 WORKING DAY  > 2 WORKING DAY 
 Copies of STPM Certificates  222  21  6
STPM Statement of results  26  2  0
 Copies of MUET Certificates  17  195  26
MUET Statement of results   9  10  17

Delivery by Counter


SECOND QUARTER (APRIL - JUNE 2025)

Submission of STPM and MUET Certificates/Statement of Results requested over the counter (Target : 30 minutes)

  1 - 10 Minutes 11 - 20 Minutes 21 - 30 Minutes > 30 Minutes
 Copies of STPM Certificates  92  5  5  4
STPM Statement of results  8  0  0  0
 Copies of MUET Certificates  365  30  17  3
MUET Statement of results   99  3  1  3